TradeX collects only what we need to run your account and verify your identity. Your data is handled with the same care as the assets you trade.
This Privacy Policy explains how TradeX ("we", "us", "our") collects, uses, stores, and protects information when you create an account, complete identity verification, fund your wallet, or trade on our platform. By using TradeX you agree to the practices described here.
Much of the data we hold exists to keep your account secure and to let an administrator review activity such as verification and trades.
We use the information we collect to:
Identity verification is handled manually. When you submit your documents, an administrator reviews them and sets your verification status. We retain verification records for as long as your account is active so we can demonstrate that checks were performed.
Your verification documents are visible only to authorised administrators and are never shown to other users.
We protect your information with bank-grade encryption in transit and at rest, role-based administrator access, and regular review of who can see sensitive records. No system is perfectly secure, but we work to keep your data safe and to limit access strictly to what is necessary.
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request that your account and associated data be deleted. To exercise any of these rights, contact us using the details below.
Questions about this policy or your data? Reach our team — we're happy to help.
Read the rules that govern your use of TradeX.