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Click "Get started" on the homepage, enter your name and email, and set a password. That's it. No credit card required, and no commitment until you're ready to deposit.
You must be at least 18 years old to create a TradeX account. Identity verification is required before you can deposit or trade.
One account per person unless otherwise approved. Multiple accounts are not permitted without prior authorisation from our team.
Contact us at support@tradex.app and we'll process the closure. Any remaining balance must be withdrawn before closure.
KYC (Know Your Customer) verification ensures that every person on TradeX is who they say they are. This keeps bad actors off the platform and creates a safe trading environment for everyone.
A government-issued photo ID (passport, driver's licence, or national ID card) and a live photo or selfie for matching.
Verification is reviewed manually by an administrator. Most submissions are processed within 24 hours, but times may vary depending on the volume of applications.
If your documents don't meet our requirements, the administrator will note the reason. You can resubmit with corrected documents. Reach out to support if you need guidance.
Yes. Verification documents are stored securely and are visible only to authorised administrators. They are never shared with other users or third parties.
We support a range of major assets including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Binance Coin (BNB), Ripple (XRP), and Cardano (ADA). Visit the Markets page for the full list.
Minimum deposit amounts vary by asset. You can view the minimum for each supported cryptocurrency on the deposit page after logging in.
Deposits are credited after the required number of network confirmations. This varies by blockchain — typically a few minutes for most assets.
No. TradeX does not charge any fees for incoming deposits. You only pay the network transaction fee set by the blockchain you're sending from.
Navigate to your wallet, select the asset you want to withdraw, and enter the destination address. Withdrawals are processed after review to ensure account security.
Major pairs including BTC/USDT, ETH/USDT, SOL/USDT, and more. Each pair is listed with real-time pricing from live market data providers.
When you place a trade, it follows a clear, published rulebook. An administrator oversees the settlement process to ensure fairness and transparency. This is not an automated exchange — it's a guided environment.
Crypto trading carries inherent market risk. While TradeX provides oversight and clear rules, the value of digital assets can go down as well as up. Never trade more than you can afford to lose.
A maker adds liquidity to the platform by placing a limit order that sits on the order book. A taker matches against an existing order. Maker fees are lower (0.10%) than taker fees (0.15%).
Trades are settled according to the platform's published rules. Administrators may review trades as part of the supervision process, but outcomes follow transparent policies — not arbitrary decisions.
A Growth Jar is a savings product that earns interest on your deposited crypto over a fixed period. Think of it as a term deposit for digital assets — set it and watch it grow.
Each Growth Jar has a fixed interest rate and duration (e.g. 8% APY for 30 days). Interest is calculated on your deposit amount and paid out at maturity alongside your principal.
Minimum and maximum deposit amounts vary by jar and are displayed when you subscribe. These limits ensure fair access and sustainable yields for everyone.
Growth Jars are designed to be held until maturity. Early withdrawals may be subject to terms set by the specific jar. Check the jar details before subscribing.
When your Growth Jar matures, you can submit a payout request from your account. An administrator reviews and processes the payout, returning your principal plus accrued interest.
We use bank-grade encryption for data in transit and at rest. Account access is protected by role-based controls, and every KYC submission is manually reviewed by an administrator.
No. We never sell your personal information. Your data is used only to run your account, process verification, settle trades, and improve the platform.
Only authorised administrators with the appropriate role-based access can view your KYC documents. They are never visible to other users.
Our administrators monitor account activity. If something unusual is detected, trading and withdrawals may be temporarily paused while the account is reviewed. We'll contact you directly if needed.
Our team is ready to help with anything not covered here.